SHIPPING INFORMATION
Shipping costs are of $7 per shipping location. The shipping fee is not at the “cart” level. As a marketplace you are shopping from multiple brands who all running their own businesses. There may be free shipping offered by different brands and/or shipping locations. You will see this when you are checking out. We reserve the right to change our shipping policies at any time. Shipments to Canada can take longer than expected due to customs and circumstances beyond our control. Canadian shipments are also subject to duties.
RETURNS
Return policies vary by brands and are indicated on the product detail page.
For the majority of products sold on ziggie, returns are accepted within 30 days of your order date. The cost of the original shipping will be refunded to your original method of payment upon receipt of the product to our returns department. The cost to return the product to ziggie is your responsibility. It is recommended to choose a carrier method that has a tracking number to ensure packages can be located in the event they do not arrive at ziggie’s returns department. Packages that do not arrive at ziggie’s returns department are the responsibility of the customer.
Send returns to:
ziggie
c/o RETURNS DEPARTMENT
7841 W. Boekel Rd.
Rathrum, ID 83858
United States
Please include the Returns Slip that has your name, address, order number and instructions on the return (i.e. Indicate if you prefer a refund or an exchange)
On exchanges we will cover the cost of sending you the exchanged item. (We’re sorry the first one wasn’t perfect – this is a bit of help to offset the inconvenience)
REFUNDS, CREDIT
If we receive your return within 30 days, the original method of payment will be credited. We must receive your items within 30 days of your order date. Once we receive your item(s), please allow up to 7 working days for us to process your refund. The time it will take for your refund to post to your bank account may vary. If you paid with a ziggie gift card or ziggie store credit your refund will be as a ziggie store credit.
GENERATING, DIRECTING AND DEDUCTING ZIGGIE IMPACT DOLLARS FROM YOUR ZIGGIE IMPACT ACCOUNT
ziggie Impact Dollars are generated as soon as your purchase is processed. Once you see the funds show up in your ziggie Impact Account you are free to direct the funds to an one of the Impact Partners in our Network
The funds are released after the return window to them on a quarterly basis (we are working to move this to a monthly process). Our social impact partners are aware of this timing
If you return an item, the ziggie Impact Dollars generated by the purchase of that product will be deducted from your ziggie Impact Account balance (e.g. You purchase an item for $120.00, generating $12.00 in ziggie Impact Dollars. You return the item within 30 days. There will be a $12.00 deduction on your ziggie Impact Dollar balance). If you have already directed the Impact Dollars to an organization that will be reversed as well.
GET INVOLVED WITH ZIGGIE
We are new on the scene and would love to hear from you! I mean LOVE to hear from you! There are so many ways to get involved with ziggie… maybe working with us, contributing content, joining us a seller on our marketplace, sharing great ideas about ways to improve the world we are sharing, feedback on how we can improve... the list is long. Our mission is to create a compassionate economy. That will take all of our effort and contribution. We’d love to hear from you about anything! Send us a note at contactus@ziggie.net.